🐙 Jackie Smith Norton
About 🐙 Jackie Smith Norton
Jackie Smith Norton is a Customer Success Coach with extensive experience in customer onboarding and success across various SaaS platforms. Currently, she serves as Senior Director of Customer Success at Spekit and has previously held roles at Privy, Appcues, and Oracle.
Current Role at Catalyst Software
Jackie Smith Norton serves as a Customer Success Coach at Catalyst Software since 2022. In this role, Jackie focuses on empowering customers to succeed and grow by leveraging data, insights, and best practices. The position emphasizes the importance of aligning solutions with customer needs and goals, ensuring a tailored approach to customer success.
Previous Experience at Spekit
Prior to her current role, Jackie worked at Spekit as the Senior Director of Customer Success, a position she has held since 2022. Before that, she was the Director of Customer Onboarding at Spekit for nine months in 2022. Her experience at Spekit highlights her commitment to enhancing customer experiences and driving product adoption.
Professional Background in Customer Success
Jackie has a diverse background in customer success and onboarding across various organizations. She held the position of Director of Customer Onboarding at Privy from 2021 to 2022 and was the Manager of Customer Onboarding at Privy from 2020 to 2021. Additionally, she served as the Customer Success Team Lead at Appcues from 2017 to 2020, demonstrating her extensive experience in the field.
Educational Background
Jackie studied at the College of the Holy Cross, where she earned a Bachelor's Degree with a major in English and a concentration in Creative Writing. She also completed her high school education at Wilbraham and Monson Academy, where she achieved a High School Diploma. This educational foundation supports her skills in communication and critical thinking.
Skills and Approach
Jackie is known for her results-driven approach and agility in the customer success domain. She emphasizes a people-first strategy, focusing on building strong relationships with customers. Her passion for creative and critical thinking enhances her ability to design and implement effective solutions that meet customer needs across various SaaS platforms.