Jakub Wanat
About Jakub Wanat
Jakub Wanat is a Customer Success Coach and the Head of Customer Success at Growbots in Warsaw, Poland. He has extensive experience in managing customer accounts and improving onboarding processes, with a strong educational background in economics and e-business.
Current Role at Catalyst Software
Jakub Wanat has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, he provides monthly coaching sessions aimed at helping individuals advance their careers in customer success. His focus includes improving onboarding processes and enhancing customer journeys to ensure clients derive maximum value from the services offered.
Experience at Growbots
Jakub Wanat has a significant tenure at Growbots, where he has held multiple roles. He started as a Customer Success Manager from 2016 to 2017, then progressed to Senior Customer Success Manager from 2017 to 2020, and eventually became the Head of Customer Success in 2020. Throughout his time at Growbots, he managed up to 130 customer accounts and utilized both one-on-one and group strategies to enhance customer engagement and satisfaction.
Educational Background
Jakub Wanat holds multiple degrees from reputable institutions. He studied Quantitative Methods in Economy and Information Systems at SGH Warsaw School of Economics, earning a Bachelor's degree from 2013 to 2016. He further pursued a Master's degree in E-business at the same institution from 2017 to 2019. Additionally, he completed a Bachelor's degree in Economics at Nova School of Business and Economics in 2016.
Professional Development and Skills
Jakub completed the Reforge Retention + Engagement program, which enhanced his skills in customer retention strategies. He has focused on building the foundations of the Customer Success Management function at an early-stage start-up. His expertise includes designing customer journeys that improve customer experience and creating scalable content to support customer success initiatives.
Speaking Engagements and Community Involvement
Jakub Wanat actively participates in the customer success community as a speaker at Warsaw Customer Success Meetup events. His involvement in these events reflects his commitment to sharing knowledge and best practices within the field of customer success.