Jeff Cann
About Jeff Cann
Jeff Cann is a Customer Success Coach with over 13 years of experience in the SaaS industry. He currently serves as the Director of Customer Success at Enable and has held various leadership roles in customer success at multiple companies in Toronto, Ontario, Canada.
Current Role at Catalyst Software
Jeff Cann serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His responsibilities include designing and implementing strategies that foster customer growth and retention.
Previous Experience in Customer Success
Prior to his current role, Jeff Cann held several significant positions in the customer success domain. He was the VP of Customer Success at Wrk for eight months in 2022-2023 and at Fiix Software for three years from 2019 to 2022. He also worked at Shutterstock Custom and Maropost in similar leadership roles, contributing to the development of customer-centric strategies.
Career Background in SaaS Industry
Jeff Cann has over 13 years of experience in the Software as a Service (SaaS) industry. His career includes various roles that emphasize generating business value through customer growth and expansion. He has worked at multiple organizations, including Sysomos, where he held several positions, including Sr. Director of Client Experience and Manager of Account Management.
Educational Background
Jeff Cann studied at McMaster University, where he focused on Macro and Micro Economics. He also completed the Canadian Securities Course and took a course in Professional Sales Management at the University of Toronto. His educational background supports his expertise in customer success and business strategy.
Recognition and Specialization
Jeff Cann has been recognized as a Top 100 Customer Success Strategist. He specializes in designing and building teams, processes, and programs that lead to successful customer outcomes. His skills include managing product, sales, and customer-led motions, ensuring effective oversight of post-sale teams responsible for revenue and delivery.