Jenna Drapkin
About Jenna Drapkin
Jenna Drapkin is a Client Experience Coach and currently serves as the Head of Client Success at Go1 and an Expert at Primary Venture Partners. With extensive experience in client success roles at various companies, she provides strategic guidance to early-stage businesses and engages with venture firms to support emerging trends.
Current Role at Go1
Jenna Drapkin serves as the Head of Client Success at Go1, a position she has held since 2023. In this role, she focuses on enhancing client experiences and ensuring customer satisfaction within the New York City Metropolitan Area. Her responsibilities include overseeing client relationships and implementing strategies to improve service delivery.
Experience at Catalyst Software
Since 2022, Jenna Drapkin has worked as a Client Experience Coach at Catalyst Software. In this capacity, she provides guidance and support to clients, helping them maximize the value of the software solutions offered. Her role involves collaborating with clients to understand their needs and improve their overall experience.
Professional Background at Degreed
Jenna Drapkin has an extensive background at Degreed, where she held multiple positions from 2018 to 2023. She served as Director of Client Success, Senior Director of Client Experience - North America, and Vice President of Client Experience. Her tenure at Degreed was marked by a focus on client engagement and success strategies.
Educational Background
Jenna Drapkin studied at Baruch College, where she earned a Bachelor of Business Administration (B.B.A.) with a focus on Entrepreneurship and Entrepreneurial Studies. This educational foundation has supported her career in client success and strategic advisory roles.
Advisory Role at Primary Venture Partners
In 2023, Jenna Drapkin began her role as an Expert at Primary Venture Partners. She provides strategic advice and guidance to founders and operators within the firm's portfolio, focusing on early-stage businesses and emerging trends. Her insights contribute to the growth and development of startups.