Jonathan Mc Court
About Jonathan Mc Court
Jonathan Mc Court is a Customer Success Coach at Catalyst Software, specializing in helping customers maximize value from SaaS products. He has over 15 years of experience in customer success and business operations across various companies, including Celigo and Mediamorph.
Current Role at Catalyst Software
Jonathan Mc Court currently serves as a Customer Success Coach at Catalyst Software, a position he has held since 2023. In this role, he focuses on helping customers maximize their use of SaaS products through effective adoption strategies. He participates in the Catalyst Coaching Corner program, which aims to mentor aspiring Customer Success Leaders in their career development.
Previous Experience at Celigo
Prior to his current role, Jonathan worked at Celigo in various capacities. He served as Lead Customer Success Manager for four months in 2022 and as Customer Success Manager from 2020 to 2022. His time at Celigo contributed to his expertise in customer success within the SaaS industry.
Career Background in Customer Success
Jonathan has a diverse background in customer success roles across several organizations. He worked as a SaaS Consultant - Customer Success at Zylo from 2019 to 2020 and held multiple positions at Mediamorph, including Manager of Business Operations and Director of Business Operations - Deals Administration, from 2010 to 2018. His experience spans over 15 years, focusing on enhancing business processes and driving customer success.
Education and Qualifications
Jonathan Mc Court holds a Diploma in Business Management from Southbank Institute of Technology and a Bachelor’s degree in Commerce with a Major in Accounting from Griffith University. His educational background supports his extensive experience in business operations and customer success.
Early Career at Boeing and Strike Group
Jonathan began his career in Australia, working as an Accountant at Boeing Defence Australia from 2007 to 2010 and as a Warehouse employee at Strike Group Australia Pty Ltd from 2005 to 2007. These early roles provided him with foundational skills in operations and finance.