Josh Mc Kissock
About Josh Mc Kissock
Josh Mc Kissock is a Customer Success Coach and the Director of Customer Success at Leap Tools since 2023. He has extensive experience in customer success roles across various companies, including Rock Content and Moz, and holds a Bachelor of Business Administration from Simon Fraser University.
Current Role at Leap Tools
Josh Mc Kissock serves as the Director of Customer Success at Leap Tools since 2023. In this role, he leads five teams, which include customer success, onboarding, and support. His responsibilities involve overseeing customer interactions and ensuring a high level of satisfaction with the company's products and services.
Previous Experience in Customer Success
Prior to his current position, Josh worked at Rock Content as the Manager of Enterprise Customer Success from 2021 to 2022. He also held roles at Moz, where he served as Manager of Customer Onboarding and Senior Manager of Customer Success. His experience spans various companies, including ClickDishes, where he was a Customer Success Manager and Team Lead.
Educational Background
Josh Mc Kissock studied at the Beedie School of Business at Simon Fraser University, where he earned a Bachelor of Business Administration (BBA) with a focus on Finance and Marketing. His academic background supports his expertise in customer success and business management.
Volunteer Experience
In addition to his professional roles, Josh has volunteered as a mentor for the Beedie Business Writing and Communications Mentoring Program. This involvement reflects his commitment to supporting the development of others in the business community.
Athletic Involvement
During his time at Simon Fraser University, Josh was an athlete on the SFU Men's Varsity Hockey Team. His experience as a student-athlete contributed to his teamwork and leadership skills, which are essential in his professional roles.