Julie Gunn
About Julie Gunn
Julie Gunn is a Customer Success Coach at Catalyst Software and Head of Services at SALUS, both positions held since 2023. With extensive experience in customer success roles across various companies, she has developed strong digital collaboration skills and a background in market research and psychology.
Work at Catalyst Software
Julie Gunn has been serving as a Customer Success Coach at Catalyst Software since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her experience in customer success positions her to effectively address client needs and foster long-term relationships.
Current Role at SALUS
In addition to her position at Catalyst Software, Julie Gunn is the Head of Services at SALUS, also starting in 2023. Based in Vancouver, British Columbia, Canada, she oversees service delivery and operations, ensuring that clients receive high-quality support and solutions tailored to their requirements.
Previous Experience in Customer Success
Julie has extensive experience in customer success roles across various organizations. She worked at Shopify as Head of Merchant Experience & Customer Success for the US West region from 2021 to 2022. Prior to that, she held multiple positions at Mobify, A Salesforce Company, including VP of Customer Success and Director of Customer Success from 2015 to 2019.
Educational Background
Julie Gunn studied at The University of Georgia, focusing on Principles of Market Research from 2009 to 2010. She also earned a Bachelor of Arts degree in Psychology and English Language from The University of British Columbia, where she studied from 2000 to 2003. This educational background supports her expertise in understanding customer behavior and market dynamics.
Leadership and Mentoring Experience
Julie has a strong background in coaching and mentoring, having guided team members from entry-level positions to director roles. Her leadership experience includes proven success in managing remote teams, demonstrating her ability to foster collaboration and productivity across diverse work environments.