Kate Cato
About Kate Cato
Kate Cato is a Customer Success Coach currently serving as SVP Global Customer Success and Support at Applitools since 2024. She has extensive experience in customer success roles across various companies, including Kyriba and Optimizely, and has been involved in developing programs to enhance customer engagement and support.
Current Role at Applitools
Kate Cato serves as the Senior Vice President of Global Customer Success and Support at Applitools, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the software solutions offered. Her leadership is directed towards building a robust support framework that addresses customer needs effectively.
Experience at Catalyst Software
Kate Cato has been a Customer Success Coach at Catalyst Software since 2022. In this capacity, she emphasizes enabling customers to achieve value from their purchased software. Her approach prioritizes customer needs, ensuring that they receive the necessary support and guidance to maximize their investment.
Professional Background
Kate Cato has a diverse professional background in customer success and support roles. She previously worked at Kyriba as the Global Vice President of Customer Success from 2021 to 2024. Her earlier positions include roles at Optimizely, where she advanced from Customer Success Manager to Director of Global Success Programs, and later to Vice President before leaving. She also held positions at S&P Capital IQ and Fieldwire, contributing to customer success and sales engineering.
Education and Qualifications
Kate Cato studied at Queen's University, where she earned a Bachelor of Commerce (BCOMM) degree from 2005 to 2009. She also attended the University of Mannheim in 2007, focusing on Business and Law. Her educational background supports her extensive career in customer success and management.
Volunteer Experience
In addition to her professional roles, Kate Cato volunteered at Crisis Text Line from 2015 to 2017. This experience reflects her commitment to supporting individuals in crisis situations and demonstrates her dedication to community service.