Kate H.
About Kate H.
Kate H. is a Customer Success Coach at Catalyst Software, where she has worked since 2023. She has a diverse background in customer success and management roles across various companies, including Apollo.io and Chili Piper, and holds a Bachelor of Science in Public Relations from Mansfield University of Pennsylvania.
Work at Catalyst Software
Kate H. has been employed at Catalyst Software as a Customer Success Coach since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include guiding clients through the software's features and functionalities, addressing their concerns, and fostering long-term relationships.
Previous Experience in Customer Success
Prior to her current position, Kate H. worked at Wonderlic as a Customer Success Advisor for 7 months in 2021. She also served as a Customer Success Team Lead at Chili Piper from 2022 to 2023, where she led initiatives to improve client engagement. Additionally, she held the role of Customer Success Manager at Chili Piper from 2021 to 2023, contributing to client retention and satisfaction.
Education and Expertise
Kate H. studied at Mansfield University of Pennsylvania, where she earned a Bachelor of Science degree in Public Relations. Her educational background provides her with a strong foundation in communication and relationship management, which she applies in her customer success roles.
Background in Leadership and Instruction
Kate H. has a diverse background that includes leadership and instructional roles. She was the Head Climbing Instructor at Mansfield University of Pennsylvania from 2015 to 2019, where she developed and led climbing programs. Additionally, she served in the US Army as a Supply Specialist from 2013 to 2017, gaining valuable experience in logistics and team management.
Personal Interests and Motivations
Kate H. enjoys learning new things and is motivated by a desire to help others. She has a passion for photography, yoga, and fitness, and she is open to discussing these interests. Her approach to customer success emphasizes creating a welcoming environment for connections and conversations, promoting openness and exploration.