Kevin Chiu
About Kevin Chiu
Kevin Chiu COO & Co-Founder
Kevin Chiu holds the title of COO and Co-Founder at Catalyst. He stepped into this role after recognizing significant challenges in the Customer Success industry. His leadership at Catalyst focuses on developing user-friendly tools that enhance the efficiency of Customer Success operations. Kevin's executive role entails overseeing operational strategies and guiding the company towards achieving its goals.
Customer-Led Podcast Host
Kevin Chiu hosts the 'Customer-Led' podcast, known for its bite-sized episodes. The podcast delves into essential insights and practical advice on Customer Success. As a host, Kevin shares his expertise and interviews industry leaders, offering valuable content to help listeners navigate the complexities of Customer Success. This initiative aligns with his mission to provide accessible and straightforward solutions to the industry.
Catalyst Co-Founder
Kevin Chiu co-founded Catalyst after identifying frustrations with existing Customer Success tools and their implementation complexity. Driven by the need for more efficient and user-friendly solutions, he played a pivotal role in the creation of Catalyst. The platform aims to simplify Customer Success processes, making them more accessible and effective for companies of all sizes.