Lisa Carnes
About Lisa Carnes
Lisa Carnes is a Customer Success Coach currently working at Sumo Logic in Redwood City, California. With extensive experience in customer success roles across various companies, she has developed strategies to enhance customer adoption and renewal rates.
Current Role at Sumo Logic
Lisa Carnes serves as the Customer Success Program Manager at Sumo Logic, a position she has held since 2023. Based in Redwood City, California, she focuses on enhancing customer success through strategic program management. Her role involves developing initiatives that improve customer engagement and satisfaction.
Experience at Catalyst Software
Since 2022, Lisa has been working as a Customer Success Coach at Catalyst Software. In this role, she is responsible for guiding customers through their journey with the software, ensuring they achieve their desired outcomes and maximize the value of the product.
Professional Background
Lisa has a diverse professional background in customer success and sales. She has held various positions at Sumo Logic, including Enterprise Customer Success Manager and Manager of Customer Success for NoAM West. Her earlier roles include positions at Demandforce, Carlypso, and Parrot Cellular, where she developed skills in customer engagement and sales development.
Education and Qualifications
Lisa Carnes studied at California State University - East Bay, where she earned a Bachelor of Arts in Communications from 2008 to 2010. She also holds an Associate's degree from San Francisco State University, which she completed from 2006 to 2008. Additionally, she graduated from Moreau Catholic High School in 2006.
Achievements in Customer Success
Throughout her career, Lisa has contributed to significant initiatives in customer success. At Sumo Logic, she developed a digital communication strategy aimed at enhancing customer adoption and renewal rates. She also implemented the Tech Touch program, focusing on digital strategies for customers with lower annual recurring revenue.