Marcel Lichter
About Marcel Lichter
Marcel Lichter is a Customer Success Growth Coach with extensive experience in customer success roles across various companies. He currently serves as Senior Director of Customer Success and Digital Touch at Sysdig and is the founder of the CSM LDN community in London.
Current Role at Catalyst Software
Marcel Lichter serves as a Customer Success Growth Coach at Catalyst Software. He began this role in 2023 and has since focused on enhancing customer success strategies. His responsibilities include coaching teams and developing best practices to improve customer engagement and satisfaction.
Experience at Sysdig
Marcel Lichter has held multiple positions at Sysdig. He currently works as the Senior Director of Customer Success and Digital Touch, a role he started in 2023. Prior to this, he was the Director of Customer Success for EMEA from 2020 to 2023. In these roles, he led both the High Touch Customer Success team for EMEA and the Global Digital Touch team.
Professional Background
Marcel Lichter has extensive experience in customer success and project management. He worked at Tanium as the Director of Customer Success from 2018 to 2020. His earlier roles include positions at RWE Supply & Trading GmbH, Vodafone, AXA Tech, and Corporate Executive Board, where he held various managerial and project management roles.
CSM LDN Community Founder
Marcel Lichter is the founder of the CSM LDN community, established in 2017. This community has hosted numerous events aimed at customer success professionals over the past five years, fostering networking and knowledge sharing within the industry.
Educational Background
Marcel Lichter studied Hospitality Management in The Netherlands, where he achieved a Bachelor's degree in Hotel, Motel, and Restaurant Management. This educational background has contributed to his skills in customer service and management.