Monica Trivedi
About Monica Trivedi
Monica Trivedi is a Customer Success Coach and Vice President of Global Client Experience at JLL Technologies, where she leads a large team and focuses on improving client satisfaction through innovative strategies. She has extensive experience in customer success roles across various companies and holds an MBA from Babson College and a BS in Economics from Boston University.
Work at Catalyst Software
Monica Trivedi currently serves as a Customer Success Coach at Catalyst Software. In this role, she focuses on enhancing customer satisfaction and ensuring successful client engagements. Her responsibilities include coaching and mentoring client experience professionals, leveraging her extensive background in customer success management. She has been with Catalyst Software since 2022.
Current Role at JLL Technologies
Monica Trivedi is the Vice President of Global Client Experience at JLL Technologies, a position she has held since 2023. In this capacity, she leads a team of over 150 members across North America, EMEA, and APAC regions. Her role involves managing profit and loss (P&L) to drive cost reduction, improve margins, and develop new revenue streams. She emphasizes the use of AI-driven efficiencies to enhance project delivery and reduce support ticket resolution times.
Previous Experience at JLL Technologies
Before her current position, Monica Trivedi worked at JLL Technologies as Senior Director of Global Customer Success from 2022 to 2023. She also held the role of Director of Global Customer Success from 2021 to 2022. During her tenure, she contributed to the development of customer success strategies and improved client engagement processes.
Education and Expertise
Monica Trivedi holds a Master of Business Administration (MBA) from Babson F.W. Olin Graduate School of Business. She also earned a Bachelor of Science (BS) in Economics from Boston University. Her educational background supports her expertise in customer success management and client experience strategies.
Background in Customer Success Management
Monica Trivedi has a diverse background in customer success management, having worked in various roles across multiple organizations. She served as Customer Success Manager and Team Lead at SmashFly Technologies from 2017 to 2019, and as Customer Success Manager at Oracle from 2016 to 2017. Additionally, she held leadership positions at Schneider Electric Energy & Sustainability Services, where she focused on SaaS solutions and enterprise customer success.