Natalie Mc Knight
About Natalie Mc Knight
Natalie Mc Knight is a Customer Success Coach at Catalyst Software, where she has worked since 2023. She has extensive experience in customer success roles, having previously held positions at Phenom People, Techni-Tool, and other companies.
Work at Catalyst Software
Natalie Mc Knight has been serving as a Customer Success Coach at Catalyst Software since 2023. In this role, she focuses on enhancing customer experiences and ensuring successful adoption of the company's solutions. Her responsibilities include coaching clients and providing strategic guidance to help them achieve their goals. With a commitment to customer success, she aims to foster strong relationships and drive engagement.
Education and Expertise
Natalie Mc Knight earned her Bachelor’s degree in Psychology and Human Resources from Temple University, where she studied from 2003 to 2007. This educational background provides her with a solid foundation in understanding human behavior and organizational dynamics. Additionally, she has obtained certification as a Phenom People Power User, demonstrating her proficiency in talent experience management.
Background in Customer Success
Natalie Mc Knight has over five years of experience in customer success roles. Prior to her current position, she worked at Phenom People in various capacities, including Executive Director of Customer Success and Manager of Customer Success. Her experience also includes roles at Techni-Tool, Krames, and Symphony Talent, where she developed skills in customer relationship management and strategic account development.
Coaching and Leadership Experience
In her previous role at Phenom People, Natalie coached Senior Customer Success Managers to implement creative workflows and initiatives. She has demonstrated leadership in customer success by guiding teams to enhance customer engagement and retention. Her proactive approach to management emphasizes the importance of fostering positive customer experiences and building strong client relationships.
Career Progression and Roles
Natalie Mc Knight has held various positions throughout her career, including Director of Customer Success at POM Safe and Director of Client Success at Symphony Talent. She has also worked as a New Business Development Supervisor at Techni-Tool and an Internet Consultant at ThomasNet. Her diverse roles have equipped her with a comprehensive understanding of customer success strategies across different industries.