Robyn Fernandez
About Robyn Fernandez
Robyn Fernandez is a Customer Success Coach currently serving as the West Team Lead at Semperis and has extensive experience in customer success roles across various companies, including Totango and LinkedIn. With a background in Mass Communication and Marketing, she focuses on mentoring others and fostering positive change in customer relationships.
Current Role at Catalyst Software
Robyn Fernandez serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and success through effective coaching strategies. Her experience in customer success enables her to build strong relationships with clients and support them in achieving their goals.
Professional Experience at Semperis
Since 2024, Robyn has been the West Team Lead for Customer Success at Semperis, located in Alameda County, California. In this leadership role, she oversees customer success initiatives and leads a team dedicated to ensuring client satisfaction. Her responsibilities include developing strategies to improve customer engagement and retention.
Previous Positions at Totango
Robyn has an extensive background at Totango, where she held multiple roles over several years. She served as Senior Customer Success Manager from 2015 to 2017, then progressed to Senior Director of Customer Success from 2020 to 2023. Additionally, she was the Head of Educational Professional Services and Director of Customer Success during her tenure, contributing to various aspects of customer engagement and success.
Experience at LinkedIn
Robyn worked at LinkedIn in several capacities from 2008 to 2015. She began as an Engagement Trainer and Coordinator, later transitioning to roles such as Recruitment Product Consultant and Strategic Customer Success Consultant. Her work involved enhancing customer engagement and training, which laid the foundation for her future roles in customer success.
Educational Background
Robyn studied at San Jose State University, where she earned a degree in Mass Communication and Marketing from 1991 to 1997. This educational background provided her with essential skills in communication and marketing, which she applies in her customer success roles.