Sarah Collins
About Sarah Collins
Sarah Collins is a Customer Success Coach who has served as the Head of Customer Success at Fellow.app since 2022 and has also worked at Catalyst Software in the same role since 2022, both positions based in Ottawa, Ontario, Canada.
Work at Fellow.app
Sarah Collins serves as the Head of Customer Success at Fellow.app, a role she has held since 2022. In this position, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her work involves collaborating with various teams to align customer needs with company offerings. Based in Ottawa, Ontario, Canada, she has contributed to the growth of customer relationships and the overall success of the organization.
Work at Catalyst Software
In addition to her role at Fellow.app, Sarah Collins is also a Customer Success Coach at Catalyst Software. She has been with the company since 2022, working in the Ottawa, Canada Area. Her responsibilities include guiding customers through the onboarding process and providing ongoing support to maximize their use of the software. This dual role allows her to leverage her expertise in customer success across different platforms.
Education and Expertise
While specific educational details are not provided, Sarah Collins possesses expertise in customer success strategies and coaching. Her roles at Fellow.app and Catalyst Software indicate a strong background in customer relationship management and support. This expertise enables her to effectively address customer needs and foster positive experiences.
Background
Sarah Collins has built her career in customer success, focusing on enhancing client experiences and ensuring product effectiveness. Her current positions at Fellow.app and Catalyst Software highlight her commitment to customer satisfaction and her ability to adapt to different organizational environments. Based in Ottawa, she has established herself as a professional in the customer success field.