Shaishiv Varshney
About Shaishiv Varshney
Shaishiv Varshney is a Customer Success Coach at Catalyst Software, where he has worked since 2022. He has extensive experience in customer success roles, including leadership positions at EMC and Splunk, and currently serves as Director of Global Customer Success Strategy and Operations at Hitachi Vantara.
Work at Catalyst Software
Shaishiv Varshney has been employed at Catalyst Software as a Customer Success Coach since 2022. In this role, he focuses on enhancing customer satisfaction and operational efficiency within the organization. His responsibilities include leading initiatives that improve the maturity of Customer Success operations and developing strategies for future growth.
Previous Experience at EMC
Prior to his current role, Shaishiv Varshney worked at EMC as a Customer Success Manager from 2009 to 2017. During his eight years at EMC, he gained extensive experience in customer relationship management and contributed to the development of customer success strategies.
Experience at Splunk
Shaishiv Varshney held multiple positions at Splunk from 2017 to 2023. He served as a Senior Global Customer Success Leader and Program Operations, where he led critical initiatives for Customer Success operational maturity. His roles included Global Program Operations Leader and Global Function Leader, focusing on customer success and advocacy. He was involved in scaling Customer Success Teams and operations to optimize revenue.
Education and Expertise
Shaishiv Varshney earned a Master's degree in Computer Software Engineering from the University of Scranton. His educational background supports his expertise in orchestrating various strategies in Customer Success Operations, including dedicated touch, insight-driven touch, and digital touch strategies.
Current Role at Hitachi Vantara
In 2023, Shaishiv Varshney joined Hitachi Vantara as the Director of Global Customer Success Strategy and Operations. In this role, he is responsible for overseeing customer success initiatives and ensuring the implementation of high-quality standards across the organization.