Shawna Partin
About Shawna Partin
Shawna Partin is a Senior Customer Success Manager at Catalyst Software, where she has worked since 2022. She has extensive experience in customer success and training, having previously held positions at Lone Wolf Technologies, Aveda, and SAP Concur.
Current Role at Catalyst Software
Shawna Partin serves as a Senior Customer Success Manager at Catalyst Software, a position she has held since 2022. In this role, she manages a high-touch engagement model across key logos and large enterprise accounts. Shawna is responsible for developing and implementing strategies to upsell and cross-sell additional services to existing customers, which has resulted in increased revenue. She also leads the customer webinar initiative, hosting events that foster engagement, source opportunities, and educate customers on industry best practices.
Previous Experience at Lone Wolf Technologies
Prior to her current role, Shawna worked at Lone Wolf Technologies as a Strategic Customer Success Manager from 2020 to 2021. During her 10-month tenure, she focused on enhancing customer satisfaction and retention through strategic initiatives. Her experience in this role contributed to her expertise in customer success management.
Experience at Aveda
Shawna Partin's career includes a significant period at Aveda, where she worked for a total of 10 years. Initially, she served as an Education/Training professional from 2004 to 2014, followed by a role as a Sales Representative from 2014 to 2017 in the Columbus, Ohio area. Her time at Aveda helped her develop skills in customer engagement and training.
Role at SAP Concur
Shawna worked as an Implementation Project Manager at SAP Concur from 2017 to 2019. In this remote position, she managed project implementations, ensuring that customer needs were met effectively. Her experience in project management further enhanced her capabilities in customer success.
Education and Qualifications
Shawna Partin holds a Bachelor's degree in Accounting from Kent State University, where she studied from 1992 to 1997. Her educational background provides a strong foundation for her roles in customer success and project management, enabling her to approach challenges with a financial perspective.