Shyle Braithwaite, Csm, Chpc L1 🇨🇦
About Shyle Braithwaite, Csm, Chpc L1 🇨🇦
Shyle Braithwaite is a Customer Success Coach and Senior Director of Customer Care at Ting Internet, with extensive experience in customer success management across various companies, including Shopify and Stamped.io. He is dedicated to mentoring aspiring customer success leaders and optimizing processes to enhance customer experiences.
Current Role at Catalyst Software
Shyle Braithwaite serves as a Customer Success Coach at Catalyst Software, a position held since 2022. In this role, Shyle focuses on mentoring and guiding aspiring or current customer success leaders. The coaching provided emphasizes the development of skills necessary for effective customer success management.
Experience at Ting Internet
Since 2022, Shyle has held the position of Senior Director of Customer Care at Ting Internet. In this capacity, Shyle leads a team of over 200 professionals, concentrating on delivering exceptional customer experiences across various channels. The role involves utilizing agile methodologies to optimize processes and workflows within the team.
Previous Positions at Shopify
Shyle Braithwaite worked at Shopify in multiple roles. From 2016 to 2018, Shyle was a Senior Customer Success Manager, followed by a position as Director of Customer Success from 2018 to 2021. These roles involved managing customer relationships and ensuring successful outcomes for clients.
Educational Background
Shyle holds a Bachelor of Arts in Business Administration and Management from the University at Buffalo, completed between 2004 and 2006. Additionally, Shyle achieved an Associate's degree in Business Management and Marketing from Penn Foster Group in 2014. Shyle also completed the Integral Coaching Certification Program in 2020 and is currently studying at Athletic Lab Academy for a Certified High Performance Coach qualification.
Leadership Development Initiatives
In addition to coaching at Catalyst Software, Shyle operates Coaching With Shyle, focusing on leadership development and high-performance coaching in sports. This initiative, active since 2020, aims to foster growth and development in individuals seeking to enhance their leadership skills.