Susan Tran
About Susan Tran
Susan Tran is the Director of Products at Catalyst Software, where she has worked since 2020. She has a strong background in customer success management, having held various roles in notable companies such as atSpoke and LinkedIn.
Current Role at Catalyst Software
Susan Tran serves as the Director of Products at Catalyst Software, a position she has held since 2020. In this role, she focuses on product strategy and development, leveraging her extensive experience in customer success to enhance product offerings. She has played a key role in the integration of Catalyst Software and Totango, which aims to improve customer growth platform capabilities.
Previous Experience at atSpoke
Before joining Catalyst Software, Susan worked at atSpoke as the Head of Customer Success from 2017 to 2020. During her three years in this role, she was responsible for leading customer success initiatives in the San Francisco Bay Area. At atSpoke, she contributed to the company's customer engagement strategies until its acquisition by Okta.
Background in Customer Success Management
Susan Tran possesses a strong background in managing customer service and success teams across various industries. Her career includes roles such as Customer Success Manager at SoapBox Innovations and Datanyze Inc., where she honed her skills in customer engagement and support. This experience has provided her with a solid foundation for her transition into product leadership.
Education and Qualifications
Susan studied at Ryerson University, where she earned a Bachelor of Commerce (BCOMM) degree with a focus on Global Management. This educational background has equipped her with the necessary skills to navigate complex business environments and contribute effectively to product and customer success strategies.
Career Progression and Roles
Throughout her career, Susan has held various positions that emphasize customer success and management. She worked at LinkedIn as a Consultant in Customer Success for Referrals for five months in 2017 and served as Manager of Customer Service at Scotiabank for nearly a year in 2013-2014. Her diverse roles have contributed to her extensive knowledge and expertise in customer success management.