Tiffany Morin, MBA, Cpm
About Tiffany Morin, MBA, Cpm
Tiffany Morin, MBA, CPM, is a Customer Success Coach and Director of Customer Success at National Instruments in Miami Beach, Florida. With extensive experience in customer success across various companies, she has developed expertise in cyber security, SaaS, CRM, and telecommunications.
Current Role at NI
Tiffany Morin serves as the Director of Customer Success at National Instruments (NI) since 2024. In this role, she focuses on enhancing customer satisfaction and success strategies. Her position is based in Miami Beach, Florida, where she has been actively contributing to the company's customer engagement initiatives for the past eight months.
Experience at CSM Practice
Since 2023, Tiffany has been involved with CSM Practice as a Content & Methodologies Creator. In this capacity, she develops and curates content that supports customer success methodologies. This role complements her extensive background in customer success across various industries.
Previous Positions in Customer Success
Tiffany has held multiple leadership roles in customer success across various organizations. She was the VP of Customer Success at 5x5 from 2023 to 2024 and at Ebsta in 2015. Additionally, she worked at Gimbal in several capacities, including VP and Senior Director of Customer Success, from 2016 to 2020. Her experience spans over several years and includes significant contributions to customer success strategies.
Educational Background
Tiffany Morin has a diverse educational background. She earned a Bachelor of Arts in Journalism from San Diego State University, followed by a Master of Business Administration (MBA) from the University of California, Irvine - The Paul Merage School of Business. Additionally, she obtained a Project Management Certificate from the University of San Diego.
Industry Expertise
Tiffany possesses expertise in several key industries, including cyber security, SaaS, CRM, and telecommunications. This knowledge underpins her work in customer success, allowing her to effectively address the needs of clients across these sectors.