Tim Lehman
About Tim Lehman
Tim Lehman is a Customer Success Coach at Catalyst Software, with a diverse background in customer success and management across various industries. He has held significant roles at Hootsuite, U.S. Bank, and Publicis, and is recognized for his commitment to community service and animal welfare.
Work at Catalyst Software
Tim Lehman currently serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring clients derive maximum value from the software solutions offered. Prior to this, he worked as a Senior Account Executive at the same company from 2020 to 2021. His experience in customer success roles has equipped him with the skills necessary to engage effectively with clients and foster long-term relationships.
Previous Experience at Hootsuite
Tim Lehman held multiple positions at Hootsuite, including Regional Manager for Hong Kong and North Asia from 2017 to 2019, and Enterprise Customer Success Manager from 2015 to 2017. His tenure at Hootsuite involved overseeing customer success initiatives and managing key accounts. He also worked as an Enterprise Sales Development representative from 2014 to 2015. His experience at Hootsuite contributed to his expertise in customer engagement and sales strategies.
Education and Expertise
Tim Lehman earned a Bachelor of Science degree in Public Relations from Syracuse University. He furthered his education by obtaining a Master’s Degree in Organizational Psychology through the Executive Master in Consulting and Coaching for Change (EMCCC) program at INSEAD from 2016 to 2018. This educational background provides him with a solid foundation in communication and organizational behavior, which supports his roles in customer success and coaching.
Achievements in Customer Success
Tim Lehman has been recognized for his contributions to customer success, notably earning LinkedIn's Modern Sales Award in 2019 for 'Consultative Seller'. His approach emphasizes a customer-centric mindset, which has proven effective in engaging high-profile clients such as the NBA, IBM, and HK Airlines. His ability to integrate customer success principles into sales processes has been a significant aspect of his professional achievements.
Community Involvement and Personal Interests
Tim Lehman is actively involved in community service as a volunteer Crisis Counselor for Crisis Text Line, demonstrating his commitment to mental health support. Additionally, he fosters animals for a shelter, reflecting his dedication to animal welfare. He also has a passion for mindfulness meditation, which he practices to maintain balance in his personal and professional life. His diverse interests and volunteer work highlight his commitment to making a positive impact in the community.