Tim Tuzhba
About Tim Tuzhba
Tim Tuzhba is a Customer Success Coach currently serving as the Director of Customer Success & Account Management at Flocktory and as a Customer Success Coach at Catalyst Software. He has a diverse background in customer success roles across various companies, including Booking.com and IBM, and holds degrees in Economics and Business Studies.
Current Role at Catalyst Software
Tim Tuzhba serves as a Customer Success Coach at Catalyst Software, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include providing guidance and support to clients, helping them achieve their business objectives through effective use of the software solutions offered by the company.
Work at Flocktory
Tim Tuzhba has been the Director of Customer Success & Account Management at Flocktory since 2023. Prior to this role, he held several positions within the company, including Head of Customer Success/Account Management from 2022 to 2023, and Customer Success Manager from 2017 to 2018. His tenure at Flocktory spans multiple roles, showcasing his growth and expertise in customer success strategies.
Education and Expertise
Tim Tuzhba holds a Bachelor's degree in Economics from Plekhanov Russian University of Economics, which he completed from 2009 to 2013. He furthered his education with a Master of Science in Business Studies from the University of Amsterdam in 2014. His expertise includes using data insights for business optimization across various sectors, including IT, e-commerce, marketing, and logistics.
Professional Background
Tim Tuzhba has a diverse professional background, beginning his career as an Intern in Overland Logistics at Kuehne + Nagel in 2013. He then worked at Booking.com in various roles, including Hotels Coordinator and Account Manager. His experience also includes a part-time position at IBM as a General Services Administrator. This varied experience has equipped him with a comprehensive understanding of customer success and account management.
Mentorship and Language Skills
Tim Tuzhba actively contributes to the industry as a mentor, sharing his knowledge and experience with others. He is bilingual, fluent in both English and Russian, which enhances his ability to communicate effectively in diverse environments and with a wide range of clients.