Ty Raia
About Ty Raia
Ty Raia is a Customer Success Coach at Catalyst Software and the Leader of Customer Success for the Americas at Nozomi Networks. With extensive experience in customer success roles across various companies, he advocates for diversity and inclusion in the workplace and specializes in developing remote teams.
Work at Catalyst Software
Ty Raia has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. He is also involved in the Catalyst Coaching Corner, a program designed to connect aspiring Customer Success Leaders with experienced mentors for guidance and support.
Current Role at Nozomi Networks
Since 2021, Ty Raia has held the position of Leader of Customer Success for the Americas at Nozomi Networks. In this capacity, he oversees customer success initiatives across the region, aiming to improve client relationships and drive product engagement.
Previous Experience in Customer Success
Ty Raia has extensive experience in customer success roles. He worked at Terminus as a Senior Enterprise Customer Success Manager from 2020 to 2021. Prior to that, he was with Jive Software for several years, serving as a Senior Customer Success Manager, Customer Success Director, and Senior Technical Account Manager. His tenure at Jive Software spanned from 2015 to 2020.
Educational Background
Ty Raia studied at Antioch College, where he earned a Bachelor of Arts degree with a concentration in Statistics and Research Methods from 2002 to 2005. During his time at Antioch College, he also served as a Research/Teaching Assistant in the Psychology Department and as a Course Lab Instructor for Research Methodologies.
Advocacy and Recognition
Ty Raia is an advocate for Diversity, Equity, and Inclusion in the workplace. He has been recognized on the Customer Success Thought Leader Watchlist in both 2021 and 2022, highlighting his contributions to the field and his commitment to knowledge sharing and thought leadership within the industry.