Dan Hodgson
About Dan Hodgson
Dan Hodgson serves as the Director of Customer Success at CAVALLO, where he focuses on recruiting, training, and developing programs to enhance productivity and customer experience. With extensive experience in various roles at CAVALLO, he plays a vital role in monitoring customer feedback and implementing strategies for continuous improvement.
Current Role at CAVALLO
Dan Hodgson serves as the Director of Customer Success at CAVALLO, previously known as SalesPad, since 2020. In this role, he is responsible for ensuring effective recruiting, training, and development programs. He focuses on performance management and reward practices to enhance productivity, retention, motivation, and morale within the team. Hodgson plays a crucial role in formulating and executing strategies that promote repeatable processes and a high-quality customer experience.
Previous Positions at CAVALLO
Hodgson has held multiple positions at CAVALLO, contributing to various aspects of customer success and operations. He was the Vice President of Customer Success for 8 months in 2020 and served as the Vice President of Operations from 2017 to 2019. Additionally, he worked as the Director of Professional Services & Tech Support from 2016 to 2017, and as the Manager of Professional Services & Tech Support from 2013 to 2015. His career at CAVALLO began as a Technical Support Specialist in 2011.
Customer Experience Management
In his current role, Hodgson monitors customer feedback and experience through Net Promoter Score (NPS) and surveys. He actively follows up with customers who may not have received the expected experience or value. This approach ensures that customer satisfaction is prioritized and that any issues are addressed promptly. He also incorporates new technologies and delivery processes to adapt to evolving customer needs.
Collaboration and Strategy Development
Hodgson works closely with counterparts in Development, Product Management, and Sales departments to ensure that customer success is a primary focus across the organization. He drives key performance indicators (KPIs) and reporting to ensure that strategic goals are effectively addressed by his team. His collaborative efforts contribute to the overall success of customer initiatives within the company.
Professional Background
Dan Hodgson has a diverse professional background in customer success and technical support roles. His experience spans over a decade, with various responsibilities that include software implementation and technical support. This extensive background has equipped him with the skills necessary to lead customer success initiatives effectively and drive organizational improvements.