Carmela Key Mays
About Carmela Key Mays
Carmela Key Mays is a Commerce Account Manager at CBORD in Atlanta, Georgia, with a background in Communication and Business/Corporate Communications. She specializes in fee structures and customer relationship dynamics in the higher education sector, utilizing various CRM tools to enhance client satisfaction and uncover revenue opportunities.
Work at CBORD
Carmela Key Mays has served as a Commerce Account Manager at CBORD since 2021. In this role, she operates from Atlanta, Georgia, focusing on the higher education sector. Mays works cross-functionally to identify unnecessary costs and uncover additional revenue growth opportunities within the organization. She establishes trusted relationships with customers to enhance product satisfaction and retention. Her work involves utilizing various CRM and management tools to improve customer relationship management.
Education and Expertise
Carmela Key Mays holds a Bachelor of Arts in Communication from Alabama Agricultural and Mechanical University and a Master of Arts in Business/Corporate Communications from Jones International University. Her academic background supports her expertise in fee structures and processor/customer relationship dynamics, particularly within the higher education sector. Mays has developed skills in eCommerce integrations, including Shopify, AWS, and WooCommerce, which she applies in managing client portfolios.
Background
Carmela Key Mays has built a career focused on enhancing customer relationships and driving revenue growth. Her educational journey includes significant studies in communication and business, equipping her with the knowledge necessary for her current role. Mays has developed a comprehensive understanding of the higher education sector, which informs her approach to account management and customer satisfaction.
Skills and Tools Utilized
In her role as Commerce Account Manager, Carmela Key Mays utilizes a variety of CRM and management tools, including Jira, NetSuite, HubSpot, Salesforce, and Zendesk. These tools enhance her ability to manage customer relationships effectively and streamline operations. Mays's skills in eCommerce integrations further support her work in managing client portfolios, allowing her to deliver tailored solutions to meet customer needs.