Mary Scott
About Mary Scott
Mary Scott is a Quality Assurance Analyst with extensive experience in software support and customer service roles. She has worked for various companies, including CBORD and Horizon Software International, and possesses advanced Excel skills that enhance team efficiency.
Current Role at CBORD
Mary Scott has been employed at CBORD as a Quality Assurance Analyst since 2021. In this role, she contributes to the software development lifecycle by implementing quality assurance practices. She is part of an Agile team, which emphasizes collaboration and flexibility in software development. Her responsibilities include creating and updating documentation for regression and smoke testing processes, ensuring that the software meets required standards before deployment.
Previous Experience at CBORD
Prior to her current position, Mary worked at CBORD as a Technical Support Generalist from 2018 to 2019. During this time, she provided technical assistance and support to users, helping to resolve issues related to software and systems. This role built upon her technical skills and prepared her for her subsequent position in quality assurance.
Career Background in Technology and Support
Mary has extensive experience in technology and customer support roles. She worked as a Systems Engineer at Horizon Software International, LLC from 2019 to 2021 and as a Software Support Analyst for three months in 2018 at the same company. Additionally, she held positions at TeleTech, where she served as a Tier 2 Escalations Representative and Technical Customer Service Representative. Her background includes managing device support at Flextronics for eight years.
Education and Qualifications
Mary Scott studied at American InterContinental University, where she earned an Associate's degree in Business Administration and Management from 2007 to 2008. This educational background provided her with foundational knowledge in business principles, which she applies in her various professional roles.
Technical Skills and Contributions
Mary possesses advanced Excel skills, which she utilizes to enhance work efficiency across teams. She has developed customer reporting tools that improve data analysis and reporting processes. Her technical skills are essential in her current role, where she focuses on quality assurance and documentation.