Nicole Benson
About Nicole Benson
Nicole Benson is a System Engineer with over 18 years of experience, currently working at CBORD and previously at Horizon Software International, LLC. She has managed teams, led software implementation projects, and developed training documentation, demonstrating expertise in technical support and project management.
Work at Horizon Software International
Nicole Benson has been employed at Horizon Software International, LLC. since 2012, serving as a System Engineer and Senior Implementation Specialist for 12 years in the Greater Atlanta Area. In this role, she managed a team of Systems Analysts and Technical Support Technicians, overseeing both internal staff and outside contractors. Her responsibilities included deploying software solutions to schools, ensuring successful implementation and user adoption.
Work at CBORD
Since 2018, Nicole Benson has worked at CBORD as a System Engineer. In this position, she is responsible for the administration, planning, scheduling, communications, problem resolution, and technical performance of project activities as defined in Task Order Statements of Work (SOW). Her work involves Point of Sale and Back Office modules, contributing to the effective operation of the organization.
Education and Expertise
Nicole Benson studied at Dekalb Technical College, where she earned an Associate's degree in Information Technology. This educational background has equipped her with the necessary skills and knowledge to excel in her roles as a System Engineer and Senior Implementation Specialist, particularly in technical support and software deployment.
Technical Skills and Responsibilities
Nicole Benson has utilized SQL Server 2005, 2008 R2, and 2012 on a Microsoft.Net platform for various installation and configuration tasks. She led implementation projects that included installations, training, and Go-Live support, ensuring smooth transitions for new client installations. Additionally, she developed customized training and support documentation to enhance user experience and support efficiency.
Technical Support and Communication
In her role, Nicole provided level 3 technical support, gaining in-depth knowledge of large K-12 school district operations. She effectively communicated technical application security concepts to customer staff, developers, architects, and managers, facilitating a better understanding of security measures and best practices.