Alan Mort
About Alan Mort
Alan Mort is a Service Management Technician currently employed at CDL Limited, where he has worked since 2016. He has a background in IT engineering and customer support, with previous roles at Agilisys and Fujitsu, and holds a Bachelor's degree in Computer Technology from The University of Bolton.
Current Role at CDL Limited
Alan Mort serves as a Service Management Technician at CDL Limited, a position he has held since 2016. In this role, he provides day-to-day support for the applications Strata and Classic. These applications are utilized by insurance companies and their brokers, indicating his involvement in the insurance technology sector.
Previous Experience at Agilisys
Before joining CDL Limited, Alan worked at Agilisys as an IT Engineer from 2013 to 2016. His tenure lasted three years and took place in Bolton, United Kingdom. This role contributed to his technical expertise in IT support and service management.
Experience at Fujitsu
Alan Mort was employed at Fujitsu as a Customer Support Engineer from 2008 to 2013. Over the course of five years, he developed skills in customer service and technical support, further enhancing his capabilities in the IT field.
Education and Qualifications
Alan studied at The University of Bolton, where he earned a Bachelor's degree in Computer Technology/Computer Systems Technology from 2004 to 2008. Additionally, he attended Bury College, achieving an Advanced NVQ in Information Technology from 2002 to 2004. His educational background provides a solid foundation for his career in IT.
Professional Development Goals
Alan has set objectives to re-learn Cisco networking and aims to obtain certification as a Windows Server technician. These goals reflect his commitment to professional development and staying current in the evolving technology landscape.