Ben Marshall
About Ben Marshall
Ben Marshall is a Software Engineering Manager at CDL Software in Stockport, England, with over 11 years of experience. He has led the implementation of a new complaints handling system and developed automated Management Information solutions, while previously working as an MI Developer at The Co-operative Banking Group.
Work at CDL Software
Ben Marshall has served as Software Engineering Manager at CDL Software since 2013. In this role, he has led the implementation of a new complaints handling system, ensuring compliance with strict regulatory guidelines. His management of this project was characterized by adherence to tight deadlines and budget constraints. He has also focused on software enhancements and user security within the Charter and Respond complaints systems, demonstrating a commitment to improving operational efficiency.
Previous Experience at The Co-operative Banking Group
Before joining CDL Software, Ben Marshall worked at The Co-operative Banking Group as an MI Developer in Business Intelligence from 2008 to 2013. During his five years there, he developed automated operational and regulatory Management Information (MI) solutions by integrating data from multiple source systems. His role involved enhancing MI provisions and ensuring that stakeholder expectations were met through effective communication and problem-solving.
Education and Expertise
Ben Marshall studied at Cheadle Ridge Danyers College from 2002 to 2004, where he focused on Computing, Business Studies, Biology, and English. This educational background provided him with a solid foundation in both technical and analytical skills, which he has applied throughout his career in software engineering and management.
Leadership and Training Initiatives
In his current role, Ben Marshall has chaired meetings with key stakeholders to enhance Management Information (MI) provisions. He has delivered best practice training to over 100 colleagues on the use of complaints systems, tailoring the training to accommodate varying levels of technical expertise. His focus on stakeholder engagement and training reflects his commitment to continuous improvement and operational excellence.