Karthik Kumar Gudala
About Karthik Kumar Gudala
Karthik Kumar Gudala is an Associate Manager at CEIPAL Corp. in Hyderabad, India, where he has worked since 2021. He has a background in product support and process management, with experience in coordinating teams and enhancing product offerings.
Work at CEIPAL
Karthik Kumar Gudala has been serving as an Associate Manager at CEIPAL Corp. since 2021. In this role, he coordinates with various teams, including development, sales, and support, to enhance product offerings and address complex customer issues. His responsibilities include analyzing client usage trends and market demands to recommend strategic product enhancements. He also provides comprehensive product training to clients, ensuring effective utilization of CEIPAL's offerings. Prior to his current position, he worked as a Product Support Executive at CEIPAL from 2019 to 2021.
Previous Experience
Before joining CEIPAL, Karthik Kumar Gudala held several positions at Cognizant. He worked as a Process Specialist from 2018 to 2019, and prior to that, he was a Senior Process Executive from 2016 to 2017. He also served as a Quality Analyst at Cognizant from 2017 to 2019. His early career included a role as a Project Trainee at DHL from 2015 to 2016. This diverse experience has contributed to his expertise in product support and customer service.
Education and Expertise
Karthik Kumar Gudala earned a Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from HITAM, completing his studies from 2011 to 2015. His educational background provides a strong foundation for his technical skills and understanding of product development and support. He also completed his Secondary School Certificate (SSC) at Sri Sai Grammar High School from 2008 to 2009.
Customer Support and Training
In his current role at CEIPAL, Karthik Kumar Gudala develops knowledge bases and FAQs to streamline product support activities. He focuses on improving customer service efficiency and supports account managers in identifying and retaining customers. His efforts contribute to driving business growth and enhancing customer satisfaction through effective product training and support.