Mitaly Dutta
About Mitaly Dutta
Mitaly Dutta is a Technical Support Quality Assurance professional with extensive experience in quality assurance and technical support roles across various companies in Canada. Currently, Dutta works at Centah Inc. and has a background in Behavior Driven Development (BDD) Testing and debugging techniques.
Current Role at Centah Inc.
Mitaly Dutta currently serves as a Technical Support Quality Assurance professional at Centah Inc. since 2017. In this role, Dutta focuses on ensuring the quality and reliability of technical support services. The position involves executing testing protocols and managing quality assurance processes to enhance customer satisfaction and operational efficiency.
Previous Experience in Quality Assurance
Prior to joining Centah Inc., Mitaly Dutta worked at Financeit as a QA Analyst starting in 2018. Dutta has also held positions at Ingram Micro as a Software Quality Assurance Tester for six months in 2016 and as a Technical Support tier 2 from 2015 to 2016. Additionally, Dutta was employed at BlackBerry as a Quality Tester and Analyst II for one year from 2013 to 2014.
Technical Skills and Expertise
Mitaly Dutta possesses extensive experience in Behavior Driven Development (BDD) Testing. Dutta has executed and managed testing projects across various environments, including desktop, client-server, web-based, Linux, and Windows systems. Dutta is proficient in debugging and diagnostic techniques for root cause analysis and has hands-on experience with Build and Release Management tools such as JIRA and Bugzilla.
Educational Background
Mitaly Dutta studied at Nova Scotia Community College, where Dutta completed a 2-Year Diploma in Information Technology, Computer Science from 2008 to 2010. This educational background provided a foundation in database management and software development principles, contributing to Dutta's expertise in quality assurance and technical support.
Early Career in Technical Support
Mitaly Dutta began the career in technical support at Blue Ocean Contact Centers as a Technical Support Representative from 2010 to 2011. Dutta also worked at BlackBerry as a Tier 2 Technical Support Specialist for two years from 2011 to 2013, where Dutta demonstrated the ability to articulate technical instructions clearly and professionally.