Bryan Shapiro
About Bryan Shapiro
Bryan Shapiro serves as the Senior Operations Manager at Centerfield, where he has worked since 2021. He has 17 years of experience in training, employee development, and team management, and has held various managerial roles in the telecommunications industry.
Work at Centerfield
Bryan Shapiro has been serving as the Senior Operations Manager at Centerfield since 2021. In this role, he manages operations and oversees diverse teams, both in-office and remotely, ensuring alignment with the company's objectives. His responsibilities include collaborating with leadership in Field and Human Resources to facilitate training that reflects the company's mission, vision, and values.
Previous Experience at Spectrum
Before joining Centerfield, Bryan Shapiro worked at Spectrum in various managerial roles. He served as Manager of Mobile Customer Service Operations for 8 months in 2021 and as Manager of MAC Operations from 2020 to 2021 for 9 months. His experience at Spectrum contributed to his expertise in operations management and team leadership.
Training and Development Expertise
Bryan Shapiro possesses extensive experience in training and employee development, with 17 years in the field. He is certified and proficient in several areas, including talent and leadership development, Coach the Coach, 360 Feedback, and Employee Cultural & Assistance Programs. His knowledge of Adult Learning Theories and Strategic Planning supports his efforts in enhancing employee satisfaction and reducing attrition.
Role at Spring Mobile
Prior to his tenure at Spectrum, Bryan Shapiro worked as the National Training Manager at Spring Mobile from 2014 to 2019. In this position, he focused on training initiatives that aimed to improve employee performance and operational efficiency. His experience at Spring Mobile further solidified his skills in team management and development.
Collaboration and Leadership
In his current role, Bryan Shapiro collaborates closely with Field and Human Resources leadership. This collaboration is essential for facilitating training programs that align with the company's core values. His leadership approach emphasizes the importance of developing talent within the organization to achieve strategic goals.