Marsha Dunn
About Marsha Dunn
Marsha Dunn is a Sales Manager with extensive experience in training and supporting employees in customer service environments. She has worked at Centerfield since 2019 and has held various roles in the industry, including Team Supervisor and Trainer.
Work at Centerfield
Marsha Dunn has been employed at Centerfield as a Sales Manager since 2019. In her role, she is responsible for handling escalated issues and providing support to agents during customer calls. Her responsibilities also include offering live feedback to agents through Y cording and live monitoring. Dunn's promotion to a supervisor role at Centerfield has enhanced her expertise in process and procedure knowledge, contributing to her effectiveness in managing sales operations.
Education and Expertise
Marsha Dunn has pursued various educational opportunities to enhance her skills. She studied PC Mechanics at Success IT Institute, earning a certificate in 2009. In 2012, she obtained a certificate in Printing and Graphics Design from Heart NTA Garmex. Dunn also achieved a certificate in Hospitality from the Tourism Product Development Company in 2013. In 2018, she completed the Certified Managing Team Performance program at Insite Managed Solutions and earned a Comptia Network+ certificate from Vintage Point - Utech. These qualifications reflect her commitment to professional development.
Background
Before joining Centerfield, Marsha Dunn worked at Advantage Communications Inc. as a Team Supervisor from 2016 to 2018 in Kingston, Jamaica. In this position, she gained valuable experience in training new employees and conducting up-skill programs for agents. Following her tenure at Advantage Communications, she served as a Trainer at itelbpo Smart Solutions from 2018 to 2019, further developing her skills in employee training and performance management.
Achievements in Employee Training
Marsha Dunn has extensive experience in training new employees and facilitating up-skill programs for agents. Her role at Advantage Communications Inc. involved training initiatives that contributed to team performance. At Centerfield, she continues to provide live feedback and support to agents, ensuring they are equipped to handle customer interactions effectively. Her focus on employee development has been a significant aspect of her career.