Ray Speakmoore
About Ray Speakmoore
Ray Speakmoore is a Product Manager of IVR at Centerfield, specializing in ticketing projects and API development. He has a background in data analytics and project management, with previous roles at Red Pocket Mobile and FreedomPop.
Work at Centerfield
Ray Speakmoore serves as the Product Manager of IVR at Centerfield, a position he has held since 2020. In this role, he is responsible for overseeing ticketing projects that involve collaboration with development teams to build various APIs for software logic. He has implemented call flows that have specifically improved sales conversion rates. Ray utilizes data analysis tools such as Kibana and Tableau to enhance technology product improvements, ensuring that the products meet the needs of the market.
Previous Experience in IVR Technology
Before joining Centerfield, Ray Speakmoore worked at Red Pocket Mobile as the Product Manager of IVR Tech Systems from 2018 to 2020. His responsibilities included managing IVR technology systems and contributing to product development. Prior to that, he spent five years at FreedomPop in various roles, including Product Manager of Voice Interface and IVR Architect, where he focused on data analytics and voice interface technologies. His experience spans over a decade in the field of IVR and product management.
Education and Expertise
Ray Speakmoore has a strong educational background in data analytics and project management. He studied at the University of Southern California, where he achieved a focus in Data Analytics and Machine Learning from 2019 to 2020. He is currently pursuing Project Management at the University of California, Los Angeles, which he began in 2018. Additionally, he holds a Bachelor's degree in Digital Media Arts with a concentration in Music Technology from California State University-Dominguez Hills, completed in 2009, and has earned two Associate degrees from Palomar College in Liberal Arts and Sciences, and General Studies-Arts and Humanities.
Career Development
Ray Speakmoore began his career as a Sr. On-Site Service Specialist at IKON Office Solutions from 2004 to 2007. This role provided him with foundational experience in service delivery and client interaction. His career progressed through various product management positions, where he developed expertise in IVR technology and data analytics. His continuous education and hands-on experience have equipped him with the skills necessary to manage complex projects and drive product improvements.