William Cannon, MBA
About William Cannon, MBA
William Cannon, MBA, is a Customer Service Supervisor currently employed at CenterPoint Energy and an Adjunct Instructor at Oakland City University. He has extensive experience in the utilities industry and a strong background in business process improvement.
Current Role at CenterPoint Energy
William Cannon serves as Supervisor of Customer Service at CenterPoint Energy, a position he has held since 2019. In this role, he oversees customer service operations, focusing on enhancing service delivery and customer satisfaction. His strong background in business process improvement aids in streamlining operations and implementing effective strategies within the customer service team.
Experience at Oakland City University
Since 2019, William Cannon has been an Adjunct Instructor at Oakland City University in the Evansville, Indiana area. His role involves teaching courses related to business, drawing on his extensive experience in the industry. This position allows him to share practical knowledge with students while contributing to their academic development.
Professional Background in the Utilities Industry
William Cannon has a demonstrated history of working in the utilities industry, particularly during his tenure at Vectren. He held various roles, including Analyst positions in Accounting and Financial Systems, and Supervisor of Performance & Planning. His experience in this sector enhances his effectiveness as a Customer Service Supervisor at CenterPoint Energy.
Educational Qualifications
William Cannon earned his Master of Business Administration (MBA) from the University of Southern Indiana, completing the program from 2017 to 2018. Prior to this, he obtained a Bachelor's Degree in Finance and Economics from the same university, studying from 2008 to 2012. His educational background provides a solid foundation for his roles in business and customer service.
Skills and Expertise
William Cannon possesses expertise in Microsoft Excel, which he utilizes in his analytical and leadership roles. His strong background in business process improvement is a key skill that supports his responsibilities as a Customer Service Supervisor. Additionally, he has been involved in training initiatives, enhancing the skills and capabilities of his team.