Dana Hackford
About Dana Hackford
Dana Hackford is a Business Analyst at Centivo, where she has worked since 2021. She has a background in business analysis and team leadership, with previous roles at Willis Towers Watson and Fidelis Care.
Work at Centivo
Dana Hackford has been employed at Centivo as a Business Analyst since 2021. In this role, she contributes to the company's analytical efforts, focusing on improving business processes and enhancing customer experiences. Her experience in the healthcare sector supports her work at Centivo, where she applies her analytical skills to drive operational efficiency.
Previous Experience at Willis Towers Watson
Prior to joining Centivo, Dana Hackford worked at Willis Towers Watson as a Team Lead from 2017 to 2020. Based in Buffalo, New York, she led a team in delivering analytical solutions and improving client services. Her leadership role involved overseeing projects and ensuring the successful execution of business strategies.
Experience at Fidelis Care
Dana Hackford served as a Business Analyst in Customer Experience at Fidelis Care from 2014 to 2017. In this position, she focused on analyzing customer feedback and implementing strategies to enhance service delivery. Her work contributed to improving customer satisfaction and operational processes within the organization.
Education and Expertise
Dana Hackford earned a Bachelor's Degree in Psychology from Canisius College, where she studied from 2009 to 2013. This educational background provides her with insights into human behavior, which is beneficial in her roles as a Business Analyst. Her expertise in analyzing data and understanding customer needs is informed by her academic training.
Experience at USI Insurance Services
Dana Hackford briefly worked at USI Insurance Services as a Business System Analyst for three months in 2020 to 2021. In this role, she applied her analytical skills to support business systems and processes, contributing to the organization's operational goals during her tenure.