Dawn Cala
About Dawn Cala
Dawn Cala is the Director of Claim Management at Centivo, where she specializes in self-funded healthcare plans and employee benefits. She has extensive experience in project management and process improvement, having held various leadership roles at Meritain Health and other organizations over her career.
Current Role at Centivo
Dawn Cala serves as the Director of Claim Management at Centivo, a position she has held since 2020. In this role, she focuses on overseeing the claims process and ensuring the efficient management of claims related to self-funded healthcare plans. Her responsibilities include leading her team to meet strategic goals and quality measures while fostering skill development among team members. Her leadership style emphasizes leading by example, which contributes to a productive work environment.
Previous Experience at Meritain Health
Dawn Cala has extensive experience at Meritain Health, where she held multiple roles over a span of 18 years. She served as the Director of TPA Operations from 1994 to 2006 and later as the Director of Enterprise Program Management/PMO Office from 2006 to 2011. Additionally, she worked as the IT Project Delivery Leader from 2013 to 2019. Her tenure at Meritain Health involved significant contributions to operational management and project delivery, enhancing the organization's efficiency and effectiveness.
Experience at Nova Healthcare Administrators
Dawn Cala worked as the Manager of TPA Operations at Nova Healthcare Administrators, Inc. from 2011 to 2012. In this role, she was responsible for managing third-party administration operations, contributing to the overall efficiency of healthcare service delivery. Her experience in this position further solidified her expertise in healthcare administration and operational management.
Education and Qualifications
Dawn Cala studied at Niagara County Community College, where she earned an Associate's degree in Criminal Justice from 1989 to 1991. Her educational background provided a foundation for her career in project management and operations within the healthcare sector. Additionally, she completed her high school education at Wilson Central High School from 1984 to 1989.
Project Management Expertise
Dawn Cala possesses significant expertise in project management, particularly in process improvement and managing cost reductions. She has experience with various project management methodologies, including waterfall, iterative, and Agile approaches. Her skills support corporate growth and revenue targets, making her a valuable asset in both business and IT project delivery.