Jennifer Orlando
About Jennifer Orlando
Jennifer Orlando is a Claims Supervisor at Centivo in Buffalo, New York, where she has worked since 2022. She has over seven years of experience in claims processing, previously holding positions at BlueCross BlueShield of Western New York.
Work at Centivo
Jennifer Orlando has been serving as a Claims Supervisor at Centivo since 2022. In this role, she oversees claims processing and ensures compliance with company policies and industry regulations. Her experience in claims management contributes to the efficiency and effectiveness of the claims department. Prior to her current position, she worked as a Claims Subject Matter Expert at Centivo for eight months, where she provided expertise and guidance on complex claims issues.
Previous Experience at BlueCross BlueShield
Before joining Centivo, Jennifer Orlando spent seven years at BlueCross BlueShield of Western New York. She held various positions, including Senior Claims Processor from 2016 to 2023 and Supervisor of BlueCard Claims from 2019 to 2022. In these roles, she developed a deep understanding of claims processing and management, which has informed her current work in the insurance industry.
Education and Expertise
Jennifer Orlando studied at the State University of New York College at Buffalo from 2001 to 2005, where she completed her undergraduate education. She also pursued further studies in Human Resources Management and Services at Houghton College, earning a Bachelor's degree in 2019. Her educational background supports her expertise in claims management and human resources.
Career Background
Jennifer Orlando has a diverse career background that includes experience in the healthcare and retail sectors. Prior to her roles in claims management, she worked as an Eyecare Advisor at Lenscrafters from 2011 to 2016. This experience provided her with customer service skills and an understanding of the healthcare needs of clients, which she applies in her current role.