Bob Brown
About Bob Brown
Bob Brown serves as the Director of Account Management at CentralSquare Technologies, where he has worked since 2018. He has extensive experience in managing client accounts and driving technological innovations in the public safety sector.
Work at CentralSquare Technologies
Bob Brown has served as the Director of Account Management at CentralSquare Technologies since 2018. In this role, he oversees client accounts in the Western United States, focusing on enhancing customer satisfaction and managing client relationships. His responsibilities include driving migrations from legacy systems to the Enterprise product line for clients across the US and Canada. Brown's leadership in account management has contributed to the company's efforts in delivering innovative solutions in the public safety sector.
Previous Experience at TriTech Software Systems
Before joining CentralSquare Technologies, Bob Brown held multiple positions at TriTech Software Systems. He served as the Director of Account Management for the Western Division from 2016 to 2018. Prior to this role, he was the Director of Account Management and Client Advocacy for 10 months in 2015. Additionally, he worked as a Senior Project Manager for one year in 2009. His tenure at TriTech involved managing client accounts and ensuring high levels of service delivery.
Education and Expertise
Bob Brown holds a Bachelor of Arts in Criminal Justice from American Military University, which he completed in 1995. He also studied at the United States Air Force Security Police Academy, achieving a qualification in Law Enforcement in 1982. Furthermore, he earned an Associate of Arts in Criminal Justice/Police Science from the Community College of the Air Force from 1982 to 1985. His educational background supports his extensive experience in public safety and account management.
Background in Public Safety
Bob Brown began his career in public safety as a Communications Dispatcher at Santa Clara County Communications, where he worked from 1987 to 1990. His early experience in this role laid the foundation for his later work in account management within the public safety sector. Throughout his career, he has focused on process improvement and technological innovation, demonstrating strong organizational skills in managing people, projects, and programs.
Professional Skills and Achievements
Bob Brown has a proven track record of identifying customer needs and capturing business opportunities, particularly in the public safety sector. His expertise includes managing client accounts across a vast geographical area, including territories west of the Mississippi River and Canada. Throughout his career, he has emphasized process improvement through technological innovation, contributing to enhanced service delivery and customer satisfaction.