Shannon H.
About Shannon H.
Shannon H. is a Senior Customer Success Manager at CentralSquare Technologies, where she provides consultatory support to executive leadership and aligns with clients' business objectives. With a background in criminal justice, public administration, and psychology, she has held various analytical and managerial roles in both public and private sectors.
Work at CentralSquare Technologies
Shannon H. serves as a Senior Customer Success Manager at CentralSquare Technologies since 2022. In this role, Shannon provides consultatory support to executive leadership, ensuring alignment with clients' business objectives. This position involves leveraging strategic client relationships to minimize costs and maximize profitability, contributing to the overall success of the organization.
Previous Experience in Customer Success and Management
Prior to joining CentralSquare Technologies, Shannon H. held several positions that contributed to her expertise in customer success and management. She worked at the NYC Mayor's Office of Criminal Justice as a Program Manager from 2017 to 2022, where she managed various programs. Before that, she served as a Budget and Policy Analyst at the New York City Independent Budget Office from 2016 to 2017 and as a System Specialist at G4S from 2014 to 2016.
Educational Background
Shannon H. studied at Virginia Commonwealth University, where she earned a Bachelor of Science in Criminal Justice and Corrections, as well as a Bachelor of Science in Psychology, both completed between 2009 and 2013. She furthered her education at the same institution, obtaining a Master of Public Administration with a focus on Executive Leadership from 2014 to 2016.
Research and Analytical Skills
Shannon H. has a strong background in research and analysis, having worked as a Research Analyst/Fellow at the Virginia Department of Corrections from 2015 to 2016. She utilizes blended research methods to enhance organizational functionality and meet fiscal goals, demonstrating her analytical capabilities in various roles throughout her career.