Centrical
Centrical, founded in 2013, provides a comprehensive suite of software solutions designed to enhance the performance of frontline employees across various industries.
Centrical Company Overview
Centrical, founded in 2013, provides a suite of software solutions aimed at improving frontline employee performance. Headquartered in New York City and Israel, the company tailors its offerings to various industries such as BPO, technology, finance, energy, insurance, and hospitality. Centrical's platform includes features like gamification, AI-powered digital coaching, quality assurance, performance management, microlearning, and voice of employee tools.
Centrical Software Solutions
Centrical offers a comprehensive platform designed to enhance employee performance across different sectors. The platform's key features include gamification elements to engage employees, AI-powered digital coaching for personalized support, quality assurance tools for maintaining standards, and performance management systems. Additionally, it incorporates microlearning modules to facilitate continuous learning and voice of employee tools to gather feedback and insights.
Centrical Industry Applications
Centrical's solutions are tailored to meet the needs of a wide array of industries. These include business process outsourcing (BPO), technology, finance, energy, insurance, and hospitality sectors. By providing specialized tools and features, Centrical helps businesses across these industries enhance employee productivity and engagement, ultimately contributing to improved business outcomes.
Centrical Client Success Metrics
Clients of Centrical have reported significant improvements in key performance indicators. These include a 12% increase in productivity, a 15% rise in Customer Satisfaction (CSAT) and First Call Resolution (FCR) scores, and a 30% reduction in early attrition rates. These metrics highlight the effectiveness of Centrical's software solutions in driving tangible business results.
Centrical Partner Ecosystem
Centrical boasts a robust partner ecosystem with integrations across major enterprise platforms such as SAP, Salesforce, and Oracle. This allows for seamless integration of Centrical's solutions into existing enterprise systems, enhancing their applicability and ease of use. The company serves leading enterprises including Microsoft, Teleperformance, Synchrony Financial, Webhelp, and Swiss Life.