Boaz Gordon
About Boaz Gordon
Boaz Gordon serves as the VP of Customer Experience at Centrical and has been a lecturer at Ben Gurion University since 2013. He has extensive experience in customer success and team leadership, recognized as one of the 'Top 25 Most Creative CS Leaders of 2023'.
Work at Centrical
Boaz Gordon currently serves as the Vice President of Customer Experience at Centrical, a position he has held since 2021. Prior to this role, he was the Director of Customer Success at Centrical from 2018 to 2021. His responsibilities include contributing to go-to-market strategies and ensuring alignment between Customer Success, Product/R&D, Marketing, and Sales. Gordon has a strong focus on building high-performance, scalable teams in customer-centric technical environments.
Education and Expertise
Boaz Gordon holds an MBA in Business Administration with a major in Marketing from Ben-Gurion University of the Negev, which he completed from 2007 to 2009. He also earned a B.Sc in Industrial Engineering and Management, majoring in Information Systems, from the same university between 2002 and 2006. His educational background supports his expertise in customer experience and strategic execution.
Background
Gordon has a diverse professional background, having worked in various roles at Amdocs from 2006 to 2016, including Business Analyst, Team Lead, Head of Implementation Group, and Project and Solution Manager. He also served as a Teaching Assistant at SCE - Shamoon College of Engineering from 2017 to 2020. His experience spans over a decade in customer experience and technical environments.
Achievements
In 2023, Boaz Gordon was recognized as one of the 'Top 25 Most Creative CS Leaders'. This recognition highlights his demonstrated success in strategy building and execution aimed at achieving desired customer business outcomes. His leadership style emphasizes the importance of customer-centric approaches in technical settings.