Hila Elihay
About Hila Elihay
Hila Elihay serves as the Customer Success Team Lead at Centrical, where she has worked since 2021. With a background in Biomedical Engineering and extensive experience in customer success and engineering roles, she excels in communication and collaboration across various organizational disciplines.
Work at Centrical
Hila Elihay has been serving as the Customer Success Team Lead at Centrical since 2021. In this role, she focuses on ensuring customer satisfaction and success by collaborating with various departments within the organization. Her responsibilities include translating customer needs into actionable plans and maintaining strong relationships with clients. Hila previously worked at Centrical as a Customer Success Manager from 2019 to 2021, where she developed her expertise in customer engagement and support.
Previous Experience in Customer Success
Before joining Centrical, Hila Elihay worked at Micro Focus, where she held the position of Customer Success Manager from 2016 to 2019. In this role, she was responsible for managing customer relationships and ensuring their success with the company's products. Her experience at Micro Focus contributed to her skills in understanding customer needs and delivering effective solutions.
Education and Expertise
Hila Elihay earned a Bachelor of Science degree in Biomedical Engineering from Ben-Gurion University of the Negev, where she studied from 2005 to 2008. This educational background provides her with a strong foundation in technology and engineering principles, which she applies in her current role. Her wide technological-business view enhances her ability to tackle challenges effectively.
Background in Engineering and Technology
Hila Elihay has a diverse background in engineering and technology. She worked as a Test Engineer and project focal point at Nova Measuring Instruments from 2012 to 2016. Additionally, she served as an Application Engineer at Applied Materials from 2010 to 2012. These roles equipped her with technical skills and experience in project management, contributing to her overall expertise in customer success.
Interpersonal Skills and Collaboration
Hila Elihay excels in interpersonal communication, which plays a crucial role in building and maintaining customer relationships. Her ability to collaborate with multiple disciplines within her organization, including Sales and Product teams, ensures that customer needs are met efficiently. This collaborative approach enhances the customer experience and drives successful outcomes.