Madeleine Freind
About Madeleine Freind
Madeleine Freind serves as the VP of Customer Success at Centrical, a position she has held since 2021. With extensive experience in customer success and marketing across various companies, she has a proven track record in launching and scaling SaaS and managed services businesses.
Work at Centrical
Madeleine Freind has served as the Vice President of Customer Success at Centrical since 2021. In this role, she focuses on enhancing customer engagement and satisfaction, leveraging her extensive experience in customer success strategies. Based in New York, New York, she has contributed to the company's growth and development in the competitive SaaS market.
Previous Experience in Customer Success
Prior to her current role, Freind held significant positions at Quantifind, where she was the Senior Vice President and Head of Customer Success from 2019 to 2021. She also served as Vice President of Customer Success at Quantifind from 2017 to 2019. Her tenure in these roles involved developing customer success initiatives that aligned with business objectives.
Background in Marketing and Engagement Management
Freind has a diverse background in marketing and engagement management. She worked at Digitas in various capacities, including Vice President, Group Director of Marketing from 2005 to 2009, and Vice President, Account Supervisor from 1997 to 2000. Additionally, she was the Vice President of Engagement Management at Organic Inc. from 2009 to 2011, where she managed client relationships and project delivery.
Education and Expertise
Madeleine Freind earned her Bachelor of Arts degree in Political Science from the College of the Holy Cross, where she studied from 1989 to 1993. Her educational background has contributed to her analytical skills and understanding of customer dynamics in the business environment.
Achievements in SaaS and Managed Services
Freind has a proven track record in launching and scaling profitable SaaS and managed services businesses. Her leadership in customer success has inspired cross-discipline teams, driving initiatives that enhance customer satisfaction and business performance across various organizations.