Jacob Richardson
About Jacob Richardson
Jacob Richardson is a Junior IT Service Desk Analyst with a background in programming and customer service. He holds a Bachelor of Science in Computer Science from York St. John University and has experience in IT hardware roles and sales.
Current Role at Cera
Jacob Richardson serves as a Junior IT Service Desk Analyst at Cera, a position he has held since 2021. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient IT service delivery. His work involves troubleshooting issues, managing IT requests, and contributing to the overall improvement of IT services within the organization.
Previous Experience at JCIT Solutions Ltd
Prior to his current role, Jacob completed a work placement at JCIT Solutions Ltd in 2019. This experience lasted for one month and provided him with foundational exposure to the IT industry, allowing him to develop practical skills in a professional environment.
Sales Experience at GAME Digital
Jacob worked as a Sales Assistant at GAME Digital from 2019 to 2021. During his two years in this position, he enhanced his customer service skills, focusing on customer satisfaction and support. This role allowed him to understand the importance of effective communication and service in a retail setting.
Education and Expertise in Computer Science
Jacob studied Computer Science at York St. John University, where he earned a Bachelor of Science (BSc) degree from 2017 to 2020. His academic background provided him with a solid foundation in programming languages such as PHP, Java, and HTML, with a focus on building programs from scratch. He gained hands-on experience in IT hardware during a university placement, where he performed tasks such as disassembling computer systems and reinstalling components.