Robert Cox
About Robert Cox
Robert Cox is an operations professional with extensive experience in customer support and technical management across various technology companies. He has held significant roles at organizations such as Cerebras Systems, AMD, and Force10 Networks since beginning his career in the early 2000s.
Current Role at Cerebras Systems
Robert Cox has been working at Cerebras Systems since 2018, where he holds a position in Operations. His tenure at the company spans six years, during which he has contributed to the operational efficiency and effectiveness of the organization. Cerebras Systems is known for its innovative approaches in the field of artificial intelligence and computing.
Previous Experience at Force10 Networks
Robert Cox has extensive experience at Force10 Networks, where he worked in various roles from 2004 to 2010. He began as a Senior Customer Support Engineer, then advanced to Director of Customer Support, and later served as Senior Director of Customer Support. His time at Force10 Networks totaled over five years, contributing to customer support and technical operations.
Experience at AMD and Seamicro
Cox served as Director of Technical Support Engineering at AMD from 2012 to 2015, where he managed technical support operations. Prior to that, he was the Director of Customer Support at Seamicro from 2010 to 2012. His roles at these companies involved overseeing support teams and ensuring customer satisfaction.
Educational Background
Robert Cox studied at Northeastern University, where he earned a Bachelor of Engineering in Electrical Engineering from 1992 to 1997. He furthered his education at Boston University, obtaining a Master of Science in Computer Science from 2000 to 2003. His academic background provides a strong foundation for his career in technical support and operations.
Early Career and Other Roles
Cox's early career includes a position as Supervisor of Network Operations at Level 3 Communications for four months in 2004. He also worked at Instart Logic as Head of Support from 2015 to 2018. His diverse roles across various companies have equipped him with a broad skill set in operations and customer support.