Adlyn Cardona
About Adlyn Cardona
Adlyn Cardona is a Case Manager specializing in Branch Complaints and Escalations at Chase, where she has worked since 2020. She has a diverse background in financial services and management, with previous roles at Regions Bank, Pacific Sales Kitchen & Home, and MassageLuxe.
Current Role as Case Manager
Adlyn Cardona currently serves as a Case Manager in Branch Complaints & Escalations at Chase. In this role, she is responsible for managing customer complaints and escalations, utilizing her expertise in conflict resolution. Her position requires a strong understanding of customer service and the ability to navigate complex issues effectively. She has been in this role since 2020.
Previous Experience at Chase
Before her current position, Adlyn worked at Chase as a Lead Associate in operations from 2017 to 2020. During her three years in this role, she developed skills in cash handling and sales operations, which are essential for maintaining accuracy in financial transactions and enhancing customer service strategies.
Background in Financial Services
Adlyn has a substantial background in financial services, having worked at Regions Bank as a Branch Service Leader from 2010 to 2015. This five-year experience provided her with a strong foundation in customer service and branch operations, further enhancing her capabilities in handling escalations and complaints.
Educational Qualifications
Adlyn studied Criminal Justice/Law Enforcement Administration at the University of Phoenix, earning a bachelor's degree from 2018 to 2021. Additionally, she obtained a certificate in Legal Assistant/Paralegal from Blackstone Career Institute in 2020. She also completed an associate degree in Liberal Arts and Sciences at Saint Leo University from 2013 to 2015.
Skills and Expertise
Adlyn possesses skills in cash handling, crucial for financial transactions, and demonstrates a comprehensive understanding of sales operations. Her background combines knowledge in criminal justice with financial services, providing her with a unique perspective on compliance and regulatory matters.