Ying Zhang
About Ying Zhang
Ying Zhang is a Client Care Specialist at Chase, where she has worked since 2021. She is fluent in Cantonese, Mandarin, and English, and holds a Bachelor of Fine Arts in Animation from the School of Visual Arts.
Work at Chase
Ying Zhang has been employed at Chase as a Client Care Specialist since 2021. In this role, she provides support and assistance to clients, addressing their inquiries and ensuring a high level of customer satisfaction. Her experience in client care contributes to the overall efficiency and effectiveness of the services provided by Chase.
Education and Expertise
Ying Zhang earned a Bachelor of Fine Arts in Animation from the School of Visual Arts, where she studied from 2007 to 2011. This educational background has equipped her with creative skills and knowledge applicable in various professional contexts. Additionally, she possesses a working knowledge of mortgage software systems, including Encompass, Empower, and Blend, which are essential tools in the financial services industry.
Background
Ying Zhang's professional journey includes diverse roles in various organizations. Prior to her current position at Chase, she worked as a Benefits Specialist at Hunger Free America from 2015 to 2018. She also held positions in the banking sector, including Mortgage Assistant at Valley National Bank from 2018 to 2020 and Home Mortgage Processor at Citizens in 2021.
Language Proficiency
Ying Zhang is fluent in three languages: Chinese Cantonese, Chinese Mandarin, and English. This multilingual ability enhances her communication skills and allows her to serve a diverse client base effectively, particularly in roles that require interaction with clients from various backgrounds.
Previous Work Experience
Before her tenure at Chase, Ying Zhang gained valuable experience in the animation field as a Production Intern at Plymptoons from 2010 to 2011. She also worked as a Loan Officer Assistant at Citizens from 2020 to 2021, where she supported loan processing activities. Her varied work history demonstrates her adaptability and breadth of experience across different industries.