Nataliya Karaseva
About Nataliya Karaseva
Nataliya Karaseva is an Account Manager at Chatfuel, where she has worked since 2022. She has a background in customer support and success roles at various companies, including ManyChat and Amaiz Software.
Current Role at Chatfuel
Nataliya Karaseva serves as an Account Manager at Chatfuel, a position she has held since 2022. In this role, she focuses on managing client accounts and enhancing customer relationships. Her responsibilities include developing Customer Journey Maps (CJM) and establishing ongoing interactions with key clients. She also monitors the effectiveness of presentations created using Pitch and manages internal documentation related to premium clients.
Previous Experience at ManyChat
Nataliya Karaseva has extensive experience with ManyChat, where she worked in various capacities. She began as a Customer Support Specialist from 2020 to 2021, providing assistance to users. Following this role, she transitioned to a Customer Success Specialist for five months in 2021, where she continued to support customer needs and enhance user satisfaction. Her time at ManyChat contributed to her understanding of customer engagement and product support.
Background in Customer Care
Before her tenure at ManyChat, Nataliya worked at Amaiz Software as a Customer Care Specialist from 2019 to 2020. In this role, she focused on addressing customer inquiries and ensuring satisfaction. Additionally, she served as a Менеджер службы поддержки at Pandao from 2018 to 2019, where she managed customer support operations. These positions provided her with a solid foundation in customer service and support.
Educational Background
Nataliya Karaseva studied at Липецкий Государственный Педагогический Университет (ЛГПУ), where she pursued a degree in Изучение английского как второго или иностранного языка. She achieved a bachelor's degree, which has contributed to her communication skills and ability to engage with diverse clients in her professional roles.
Projects and Initiatives
Throughout her career, Nataliya has led small projects aimed at improving the bot creation process. She has collaborated with product teams to conduct market and competitor research, as well as Customer Development (CustDev) interviews. Additionally, she has created instructional videos to aid in product usage and manually deployed features for premium clients, showcasing her commitment to enhancing customer experience.